Customers Rage Over Self-Checkout Machines Asking For Tips For Service, ‘Where Are The Tips Going?’

Consumers feel this is “going too far.”

Customers are upset about self-checkout machines asking for tips. They feel this is going “too far.” Photo by Sam Dan Truongon Unsplash

Customers are complaining about being asked to tip at self-checkout machines despite not having any human interaction. Daily Mail reports they are asked to tip up to 20 percent at drug stores, fast food restaurants, and airports. Shoppers turn to social media to express their frustration over being asked to tip for self-checkouts without disclosing where the tips go.

Many consumers would be happy to tip if it benefited the employees. However, many fear that the tip jar will not go to employees. Instead, many believe the company will pocket the gratuity, a practice that many feel is deceptive.

When a company asks for tips at self-checkout, the assumption is the money would go to the employees working that shift as a thank-you for their service. But Fox Houston reports that may not be the case.

Consumers feel obligated to leave a tip. They worry about how the business will…